❓ Frequently Asked Questions

Find answers about delivery, returns, payments, and more at Dreams Bed. If you still need help, feel free to contact us anytime.

🚚 Can the driver contact me before delivery? +
Yes, our delivery team will contact you before arrival. You will also receive updates via email and SMS so you stay informed about your delivery.
🏠 Will my delivery be taken upstairs? +
Deliveries are usually made to the main entrance. If you need assistance inside your home, please confirm in advance as this may depend on access and safety conditions.
📦 What if I am not at home for delivery? +
If you are not available, our team will contact you to reschedule. Please note that a re-delivery charge may apply.
⏰ Do you provide a delivery time slot? +
Yes, we provide a delivery window via email or SMS so you know when to expect your order.
🕒 What hours do you deliver between? +
Deliveries are typically made during standard working hours. Exact timing will be shared before delivery.
♻️ Do you collect and remove old mattresses? +
Mattress removal may be available in selected areas. Please contact us before placing your order to confirm availability.
📍 Will I be able to track my order online? +
You will receive updates via email and SMS. Full tracking may not always be available, but our team keeps you informed at every step.
🛠️ Can you assemble my bed on delivery? +
Assembly services may be available depending on your location. Please check with us before delivery if you require setup assistance.

🔄 Cancellation, Returns & Refunds

❌ How can I cancel my order? +
You can cancel your order by contacting us at least 24 hours before delivery. Refunds are processed according to our cancellation policy.
📦 What is your returns policy? +
Since our beds are custom-made, returns are only accepted if the item is faulty, damaged, or not as described. Please refer to our Return Policy for full details.
⚠️ What should I do if an item arrives faulty? +
Contact us immediately with clear photos of the issue. Once verified, we will arrange a replacement or solution.
🛡️ How do I make a warranty claim? +
Simply contact our support team with your order details and issue description. We will guide you through the process.

💳 Payment Options

💰 Do you provide finance options? +
Finance options may be available depending on your location. Please contact us for the latest information.
💻 Can I pay using PayPal? +
Yes, we support secure payment methods including PayPal where available.